Service Management

{"xsrfToken":"BZ0B-D5UK-MFV0-1EOQ_ca187b781a5c4a52ae515ebf61abc861b2c8cdf2_lout","user":{"key":"","userName":"","displayName":"","email":"","calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States) [Default]"},"canChangePassword":false,"canUpdateUser":false,"allOpenRequestsCount":0,"pendingApprovalsCount":0,"approvalsCount":0,"canAdministerJIRA":false,"isAnonymous":true,"agentForPortal":false},"helpCenterBranding":{"bannerUrl":"/rest/servicedesk/1/bannerImage?1636792546854","headerBGColor":"#71caea","headerLinkColor":"#7b5f97","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#7242af","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/global-logo?_=98a4ee3ccec1df596535bca12dda6a12","logoId":6,"helpCenterTitle":"پرتال ثبت درخواست\u200cهای پشتیبانی و فنی","sharedPortalName":"جیرای فنی و پشتیبانی"},"portals":[],"sharedPortal":{"name":"جیرای فنی و پشتیبانی","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.<\/p>","kbs":{"kbEnabled":false}},"announcement":{"header":"","headerWiki":"","message":"[داشبورد مدیریت درخواست\u200cها و تیکت\u200cها|https://support.sotoon.ir/secure/Dashboard.jspa]","messageWiki":"<p><a href=\"https://support.sotoon.ir/secure/Dashboard.jspa\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">داشبورد مدیریت درخواست\u200cها و تیکت\u200cها<\/a><\/p>","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null},"organisations":{"organisations":[]},"groups":{"groups":[]},"portalWebFragments":{"headerPanels":[{"params":{},"key":"tig.jira.extension.tigGlobalScriptExtension:gs-customer-portal-header","name":"Global Script Customer Portal Header","html":"<html>\n <div id=\"global-css-header\">\n <style>\n >\n @font-face {\n font-family: 'iranyekanweb';\n font-style: normal;\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebregular.eot);\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebregular.eot?#iefix) format('embedded-opentype'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebregular.woff2) format('woff2'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebregular.woff) format('woff'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebregular.ttf) format('truetype');\nfont-weight: 500;\n}\n@font-face {\n font-family: 'iranyekanweb';\n font-style: normal;\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebblack.eot);\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebblack.eot?#iefix) format('embedded-opentype'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebblack.woff2) format('woff2'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebblack.woff) format('woff'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebblack.ttf) format('truetype');\nfont-weight: 900;\n}\n@font-face {\n font-family: 'iranyekanweb';\n font-style: normal;\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebbold.eot);\n\n src: url(https://support.sotoon.ir/fonts/iranyekanwebbold.eot?#iefix) format('embedded-opentype'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebbold.woff2) format('woff2'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebbold.woff) format('woff'),\n\n url(https://support.sotoon.ir/fonts/iranyekanwebbold.ttf) format('truetype');\n font-weight: bold;\n}\n h1, h2, h3, h4, h5, h6, p, li, a, label, th, .cv-cell-content, .aui-lozenge, a.issue-link, .sd-request-type, .sla-view-name, .cv-landing-list, .vp-optional{\n font-family: 'iranyekanweb', Tahoma, arial, sans-serif !important;\n}\na.issue-link, .sd-request-type{\n font-size: .8em;\n}\nm;\n}\n\ncv-help-center-container {\n font-size: 20em;\n}\n.announcement-message{\n font-size: 1.35em;\n}\n.announcement-header{\n font-size: 2.1em\n}\n\n .cv-smart-portal-title, .description, .aui-page-header-main, .aui-page-header, .announcement-header, .announcement-message {\n text-align:center !important;\n}\n .cv-global-level-header, .aui-nav-breadcrumbs, .cv-page-title-text, .action-body, .user-content-block, .announcement-message, .vp-rq-icon, .cv-request-type, .js-cv-request-type, .cv-page-title-text, .aui-page-header-inner, .cv-page-title-inner, .editable-field inactive, .aui-page-header {\n text-align:right !important;\n}\n.aui-nav, .aui-nav-breadcrumbs{\n text-align:left !important;\n}\n .cv-global-level-header, .aui-nav-breadcrumbs, .aui-page-header-main>li{\n padding: 0 0 0 10px;\n direction: rtl;\n}\n .aui-nav-breadcrumbs>li, .aui-nav-pagination, .aui-page-header-main>li{\n float: right;\n}\n .aui-nav-breadcrumbs>li+li:before{\n padding-left:10px;\n}\n .cv-breadcrumb-item:before{\n float:right;\n}\n.cp-date-picker, .clearfix {\n direction: ltr;\n}\n\n .ak-editor-content-area, .panel, .textarea, .description, .announcement-message, .aui-page-header-main, .cv-description, .cv-request-type-description, .cv-request-type {\n direction: rtl;\n text-align:right;\n} \n\n.cv-portal-cards-react-container {\n direction: rtl;\n}\n\n.activity-item header h4{\nmargin-left:7px;\n}\n\n div.cp-cascading-select, div.aui-field-cascadingselect, div.trigger-cascading-select {\n direction: ltr;\n}\n\n\n<\/style>\n\n <\/div>\n<\/html>"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"tig.jira.extension.tigGlobalScriptExtension:gs-customer-portal-footer","name":"Global Script Customer Portal Footer","html":"<html>\n <div id=\"global-js-footer\">\n <script>\n /* Your code goes here */ \n<\/script>\n <\/div>\n<\/html>"},{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:links-panel","name":"WebPanel: Links","html":"<style>\n #com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:links-panel {\n display: none;\n }\n<\/style>\n<script type=\"text/javascript\">\n 'use strict';\n (function () {\n var jQuery = AJS.$;\n\n jQuery(document).ready(function () {\n loadIntensoLinks();\n });\n\n function loadIntensoLinks() {\n jQuery.get(getPathForLinksApi(), showLink);\n }\n\n function showLink(data) {\n if (data) {\n jQuery(\".intensoLinks\").remove();\n\t\t\t\t let auiNav = jQuery('.aui-header-secondary').find('ul.aui-nav');\n\t\t\t\t if(auiNav.length !== 0) {\n\t\t\t\t auiNav.prepend(data);\n\t\t\t\t } else {\n\t\t\t\t\t jQuery('.cp-header-secondary').prepend(data);\n\t\t\t\t\t AJS.$('.cp-header-secondary').children(\"li\").each(function(){\n\t\t\t\t\t\t AJS.$(this).replaceWith(AJS.$('<div class=\"cp-header-item\">' + this.innerHTML + '<\/div>'));\n\t\t\t\t\t })\n }\n }\n }\n\n function getPathForLinksApi() {\n if (isInRequestView()) {\n return getRequestViewPath();\n } else if (isInProjectView()) {\n return getProjectPath();\n } else {\n return getGlobalPath();\n }\n\n function isInRequestView() {\n return /\\/servicedesk\\/customer\\/user\\/requests/.test(window.location.href);\n }\n\n function getRequestViewPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/requestsview\";\n }\n\n function isInProjectView() {\n return /\\/portal\\/\\d+/.test(window.location.href);\n }\n\n function getProjectPath() {\n const portalId = getPortalId();\n const contextPath = WRM.contextPath();\n const requestTypePath = getRequestTypePath();\n const issueKeyPath = getIssueKeyPath();\n\n return contextPath + '/rest/sp4jsd/1.0/jsdextender/availableLinks/projectId/' + portalId + requestTypePath + issueKeyPath;\n\n function getPortalId() {\n let result = window.location.href.match(/\\/portal\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKeyPath() {\n const issueKey = getIssueKey();\n return issueKey ? '/requestTypeKey/' + issueKey : \"\";\n }\n\n function getRequestTypePath() {\n const requestTypeId = getRequestTypeId();\n return requestTypeId ? '/requestType/' + requestTypeId : \"\";\n }\n }\n\n function getGlobalPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/\";\n }\n\n function getRequestTypeId() {\n let result = window.location.href.match(/\\/create\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKey() {\n let result = window.location.href.match(/portal\\/\\d+\\/.+-\\d+$/);\n return result && result.length >= 1 ? result[1] : \"\";\n }\n }\n })();\n<\/script>\n"}],"pagePanels":{}},"loginAnnouncement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null}}